Unified maintenance operations for Roots Communications — deployment tracking, SLA monitoring, inventory management, and real-time field updates from WhatsApp & Telegram.
Kanban-style deployment tracking with live engineer status, PTW windows, and 2-hour SLA countdown timers.
WhatsApp & Telegram messages from engineers automatically parsed and pushed to tickets — no manual entry required.
Spare parts, tools, and consumables tracking with low-stock alerts, cost reporting, and RMA workflow management.
Asset health monitoring across NEL, CAL, MCE, and The Kallang with fault tracking and PM scheduling.
Critical keywords (ERAB, VSWR, PIM, RSSI) detected in field reports automatically trigger SLA timers and alerts.
Live metrics — MTTR, SLA compliance, fault distribution by line, parts spend per site — for management reporting.